Frequently Asked Questions
What is the Re-Booking Policy?
The Re-Booking Policy is a new policy being implemented by the LiUNA Local 183 Training Centre. It is a policy that aims at correcting attendance issues in all training programs. A fee may be imposed on each individual the company schedules and does not attend without a cancellation.
Why is this being put into effect?
This new policy is being implemented to improve our service to our members as well as our employer partners and to use the resources of the LiUNA Local 183 Training Centre responsibly.
When will this be put into effect?
The policy will be implemented in early 2018.
Will a company be charged if their employees do not attend training classes registered by the company?
Yes. If the company made a request with the Training Centre to schedule individuals into a training class, the company is responsible for their attendance. A 70% attendance target must be met to avoid any fees. If a 70% attendance target is not met, the company will be charged $25 per individual that did not attend.
What is required upon booking an appointment?
To be provided a date for a training program, the Training Centre requires the following information:
- First and Last Names of the individuals
- Member Numbers or Social Insurance Numbers of the individuals
- Name(s) of the program(s) to be scheduled
Dates and course information will not be provided without the above material.
How long before the appointment must the company cancel, before a fee is imposed?
Cancellations or attendance changes must be made at least 24 hours prior to the start time of the training program you are cancelling.
What about third party training organizations?
If the Training Centre organizes a course for an employer and uses a third-party trainer, the employer will be charged the third-party organizations fee for each individual that does not attend.
Please Note – the 70% attendance target does not apply for third-party trainers.
What forms of payment do you accept?
We accept Debit, Credit or Cheque payments.
What documentation will the company receive?
A Confirmation of Registration will be sent to the company once names and dates have been finalized. If fees are needed to be paid by the company, an invoice will be sent along with the letter of attendance.
1263 Wilson Ave, Suite 301, East Wing
Toronto, ON M3M 3G2
Phone: (416) 242-7551 ex. 2306
Fax: (416) 242-7785